Return Policy
Pk Online Mall Return and Refund Policy
At Pk Online Mall, we prioritize customer satisfaction with a clear return and warranty policy.
Return Warranty:
- Duration: 7 days from delivery.
- Applicable Cases: Wrong product or broken item received.
- Conditions: Change of mind is not applicable. Record a video of the parcel before and while opening it as proof for claims on broken or damaged products.
Product Warranty:
- Duration: 3 months.
- Coverage: Manufacturing defects and issues from normal use.
Return Process:
- Contact Us: Within 7 days of receiving your order, contact us on our Whatsapp number +92 324 6887148. (Kindly leave a message highlighting the issue and our team will get back to you shortly).
- Provide Proof: Submit the unboxing video showing the issue.
- Approval: Receive return instructions.
- Return Shipment: Follow instructions to return the product.
- Refund/Replacement: Processed after inspection.
Contact Information:
For any questions, please contact our customer service team on Whatsapp chat at +92 324 6887148.
Thank you for shopping with Pk Online Mall!